Returns & Exchanges

At DJI Hasselblad, we strive to ensure your creative vision is met with the highest quality equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the equipment in its original DJI Hasselblad packaging, including all manuals, cables, accessories, and the printed RMA form to ensure a smooth inspection process.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund or dispatch your exchange unit within 5 to 7 business days.