Frequently Asked Questions
Everything you need to know about our premium imaging solutions.
What is the standard shipping timeframe for high-value equipment?
Due to the specialized nature of our DJI and Hasselblad inventory, we offer insured express shipping which typically takes 3-5 business days domestically and 7-10 business days for international orders.
Do all products come with a manufacturer warranty?
Yes, all hardware purchased through our store includes a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened camera gear?
We accept returns within 30 days of purchase. However, opened equipment may be subject to a restocking fee if the internal shutter count or flight logs indicate significant use.
Are financing options available for professional purchases?
We offer several flexible payment plans and financing options through our partners at checkout, allowing professionals to invest in high-end gear with manageable monthly installments.
How do I ensure my drone firmware is up to date?
You can update your device via the official DJI Fly or DJI GO app. For Hasselblad cameras, firmware updates can be downloaded from our support page and installed via an SD card.
Is technical support included with my purchase?
Absolutely. Every purchase includes lifetime access to our basic technical support team to assist with setup, calibration, and troubleshooting.